FAQs

FAQ 1

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn, unused, and with original tags.

FAQ 2

Q: How long does it take to get my abaya?
A Here’s what you can expect regarding shipping:

  • Production Time: Your customized abaya will be made within 7- 21  business days.
  • Domestic Shipping (within UAE): Once your abaya is ready, domestic shipping can take up to 2-3 business days.
  • International Shipping: Shipping times for international orders will vary depending on your location.

FAQ 3

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping fees and delivery times vary by destination.

FAQ 4

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or WhatsApp.

FAQ 5

Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of placing them. After that, changes may not be possible.

FAQ 6

Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and Apple Pay.

FAQ 7

Q: How do I contact customer service?
A: You can reach us via:

  • Phone: +971521054725 / +971 55 679 4688

  • Email: info@abayadubaione.com

  • WhatsApp: +971521054725 / +971 55 679 4688

FAQ 8 – Pre-Orders

Q: What does pre-order mean?
A: Pre-order items are not in stock yet. You can reserve yours now, and it will be shipped once available.

Q: How long does pre-order delivery take?
A: Pre-order items usually ship within 7–14 days. Exact dates are mentioned on the product page.

Q: Can I cancel a pre-order?
A: Yes, pre-orders can be canceled any time before the item is shipped.