Order Processing

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation message with tracking details (where applicable).

Shipping Locations

We currently ship within Dubai, UAE, and to selected international destinations. Shipping availability may vary depending on your location.

For international shipping inquiries, please contact our customer support team before placing an order.

Delivery Timeframes

Estimated delivery times are as follows:

• Dubai & UAE: 2–5 business days
• International Orders: 7–14 business days (subject to customs clearance)

Delivery times are estimates and may be affected by courier delays, customs procedures, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order weight, and selected shipping method. All applicable charges will be displayed before order confirmation.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply according to your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Address

Please ensure all shipping details are accurate at checkout. ABAYA DUBAI ONE is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Delayed Shipments

While we work closely with our shipping partners, ABAYA DUBAI ONE is not liable for delays caused by couriers, customs, or external factors. If your shipment is significantly delayed or lost, please contact us and we will assist you accordingly.

Order Tracking

Where available, tracking details will be shared once your order has been dispatched so you can monitor your delivery.