Shipping Policy
At ABAYA DUBAI ONE, we proudly ship worldwide from Dubai. Every piece is carefully prepared, inspected, and packed with care to ensure it reaches you beautifully and securely.
Order Processing
- Orders are processed within 1–3 business days.
- During launches, holidays, or peak seasons, processing may take slightly longer.
- Orders are not processed on weekends or public holidays.
Estimated Delivery Times
- UAE: 1–3 business days
- GCC: 2–5 business days
- USA & UK: 4–7 business days
- International: 5–10 business days
Delivery times are estimates only and may vary depending on customs clearance, airline schedules, weather conditions, peak periods, and international logistics.
International Shipping Notice
International deliveries may occasionally experience delays due to customs inspections, carrier operations, airspace restrictions, or other global logistics conditions beyond our control.
While we work with trusted courier partners to dispatch orders as efficiently as possible, transit timelines may sometimes extend during busy or disrupted periods.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee and remain the responsibility of the customer.
Customs charges vary by country and are determined solely by local customs authorities. ABAYA DUBAI ONE does not control, collect, or influence these fees and cannot guarantee the exact amount payable.
Customers are encouraged to review their country’s import policies before placing an order. If customs charges are refused and the parcel is returned, abandoned, or destroyed, any return shipping fees, customs penalties, or related handling costs may be deducted from the refund amount.
Please note: customs procedures may also cause delays even after an order has already been shipped.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking updates to appear in the courier’s system.
Shipping Address Accuracy & Address Change Requests
Customers are responsible for providing a complete and accurate shipping address, contact number, and delivery information at checkout. ABAYA DUBAI ONE is not liable for delays, failed deliveries, or losses resulting from incorrect or incomplete shipping details.
If a customer requests an address change after the order has already been shipped, reached the destination city, or is out for delivery, any additional courier charges, re-routing fees, address correction fees, or re-delivery costs charged by the shipping company will be the responsibility of the customer.
This includes situations where the parcel must be redirected to a new address after shipment or after the courier has already attempted delivery to the original address provided by the customer.
Failed Delivery & Return to Sender
If delivery fails due to an incorrect address, customer unavailability, refusal to accept the parcel, refusal to pay customs charges, or repeated unsuccessful delivery attempts, the shipment may be returned to sender.
In such cases, any return shipping charges, storage fees, customs-related charges, courier handling fees, or re-delivery charges may be deducted from any eligible refund.
Need Assistance?
For any shipping-related questions, please contact ABAYA DUBAI ONE through our official website before your order is dispatched. Our team will be happy to assist you.
ABAYA DUBAI ONE is the trade name of Jauharah Hijabs Fashion Designing, licensed in Dubai, United Arab Emirates.