Refund Policy
At ABAYA DUBAI ONE, customer satisfaction is important to us. Please review the following refund terms carefully before making a purchase.
Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The item received is damaged or defective
- The wrong item was delivered
- The issue is reported within 48 hours of receiving the order
Items must be unused, unworn, unwashed, and returned in their original condition with all tags and packaging intact.
Non-Refundable Items
- Sale or discounted items
- Customized or altered products
- Worn, washed, or damaged items due to customer handling
- Accessories such as hijabs, turbans, or inner wear (for hygiene reasons)
Refund Process
To request a refund, please contact our customer support team with:
- Your order number
- Clear images or videos showing the issue
- A brief explanation of the problem
Once reviewed and approved, we will guide you through the next steps.
Refund Method & Timeline
Approved refunds will be processed through the original payment method used at checkout. Please allow 7–14 business days for the amount to reflect in your account, depending on your bank or payment provider.
Exchanges
Exchanges for a different size or design are subject to product availability. Additional shipping charges may apply.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item delivered by ABAYA DUBAI ONE.
Order Cancellation
Orders can only be canceled before dispatch. Once an order has been shipped, cancellation is not possible.
Need Assistance?
For refund or exchange inquiries, please contact ABAYA DUBAI ONE through our website or official communication channels. Our team will be happy to assist you.